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Frequently Asked Questions

For Retail Sellers



What fees do you charge?

Our fee is 10% of your sales plus the merchant fee.

The merchant fee differs depending on what payment option the customer uses.

  • Visa, Mastercard, American Express and PayPal: 1.75% + 30c incl GST
  • Afterpay: 6% + 30c excl GST

Uploading your products manually or using a CSV file is free. If you prefer an API connection between your ecommerce store and your seller account on Sustainable Marketplace, we charge a monthly fee of $30 ex GST.


How does an API connection work?

The platform on which Sustainable Marketplace is built integrates easily with commonly used ecommerce platforms, such as Shopify, WooCommerce, Magento, Neto etc.

The plug in is super convenient if you want the admin resulting from your sales on Sustainable Marketplace to sync with your ecommerce admin. Data from your ecommerce store such as product details, advert titles and descriptions, product images, product variants, stock levels, specials, store policies can all sync with your seller account on Sustainable Marketplace. Likewise, orders and invoices you have on Sustainable Marketplace sync back to your ecommerce store.


I’m concerned about the API integration between my store and your platform.

We completely understand you might have concerns about this and it certainly was a question we asked the website developer, way back when we were in the process of creating the marketplace. But rest assured the plug in connecting your ecommerce store and your seller account on Sustainable Marketplace is completely secure. The connection is needed to allow certain information to sync between your online store and our online marketplace. Product images, advert titles, product descriptions, and your store policies can all flow from your ecommerce store to your seller portal on Sustainable Marketplace.

Likewise, your orders and invoices on Sustainable Marketplace sync back to your ecommerce store.

However, the API integration does not give Sustainable Marketplace access to your ecommerce platform or any of your sensitive data.